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S'appuyant sur des expériences menées dans tous les types de bibliothèques, des pistes raisonnées de mise en oeuvre, de suivi et d'évaluation de l'innovation dans les services.
Library science --- Public services (Libraries) --- Bibliothéconomie --- Bibliothèques --- Technological innovations --- Innovations --- Services aux usagers --- Bibliothéconomie Bibliotheekwetenschap --- Enquêtes Onderzoek --- Bibliothéconomie --- Bibliothèques --- Libraries --- Library Services --- Library Science --- Library science - Technological innovations
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This report analyses the partnerships that governments form with citizens, users and CSOs in order to innovate and deliver improved public service outcomes. These approaches can offer creative policy responses that enable governments to provide better public services in times of fiscal constraints. Although co production and citizens’ involvement are still in the developmental stage in many countries, early efforts appear to lead to cost reductions, better service quality and improved user satisfaction. This report identifies the risks of citizen and user involvement in service delivery, and the barriers that must be overcome to make these models work. Top-level political commitment, adequate public sector capacity, and aligned financial incentives are the key factors for success. “Co-production is attracting increasing interest among scholars and practitioners alike. This report, which offers a comprehensive survey of existing practice across OECD countries, is a valuable contribution to our understanding of the state of play internationally.” -Professor John Alford, Australia and New Zealand School of Government, (author, Engaging Public Sector Clients: From Service-Delivery to Co-Production, Palgrave Macmillan, 2009)
Science -- Methodology. --- Science -- Philosophy. --- Science. --- Public administration --- Civil service --- Government - General --- Law, Politics & Government --- Political Institutions & Public Administration - General --- Citizen participation --- Public administration. --- Civil service. --- Citizen participation. --- Bureaucrats --- Career government service --- Civil servants --- Government employees --- Government service --- Public employees --- Public service (Civil service) --- Administration, Public --- Delivery of government services --- Government services, Delivery of --- Public management --- Public sector management --- Law and legislation --- Legal status, laws, etc. --- Public officers --- Public service employment --- Political science --- Administrative law --- Decentralization in government --- Local government
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Public administration, since antiquity and in the years to come, will remain the central and most decisive instrument of governance for ensuring human security and well-being through the effective delivery of quality public services. Looking back at 50 years of the landscape of comparative public administration, the story told through these pages has tried to document the odyssey of an international organization that successfully confronted many challenges to its existence while achieving continuity of leadership by providing a homogeneous outlook with participatory and interactive forum for both academics and practitioners. An impressive gathering of scholars and practitioners working as a team has provided a panoramic overview of the history of comparative public administration as a field of study, and the role played by the International Association of Schools and Institutes of Administration during its 50 years odyssey. Edited by O.P. Dwivedi with contributions from such eminent scholars and IASIA stalwarts as Ladipo Admolekun, Paul Collins, Michiel de Vries, Turgay Ergun, Bernardo Mattarella, Stefano Pizzicannella, Melchior Powell, Allan Rosenbaum, Roger Wettenhall, and Gabriel William, the volume depicts an intimate account of the start-up, the inner workings and accomplishments of an international organization which helped in the maturity of the discipline by building a strong foundation for experts and practitioners to exchange ideas and learn from each other.
#SBIB:35H001 --- Administration publique Overheidsdiensten --- Science administrative Bestuurswetenschappen --- Bestuurswetenschappen: algemene werken, referentiewerken, documentatie --- Political scientists --- Administration publique --- Politologues --- Societies, etc --- Associations --- IASIA --- Association internationale des écoles et instituts d'administration --- History --- Histoire --- History. --- IASIA. --- Administration publique. --- Associations. --- Administration publique Overheidsdiensten. --- Science administrative Bestuurswetenschappen. --- Bestuurswetenschappen: algemene werken, referentiewerken, documentatie. --- E-books
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Dit boek laat zien hoe je lezers kunt overtuigen, zelfs als ze niet de hele tekst lezen van een rapport. De vele voorbeelden illustreren hoe je dat kunt doen. Ook staan er in dit boek gerichte aanwijzingen voor het schrijven onder tijdsdruk, bijvoorbeeld het organiseren van het schrijfproces in teamverband. Verder bevat het boek concrete adviezen voor het mondeling presenteren van een rapport, het schrijven van sollicitatiebrieven en het schrijven in het Engels. In de nieuwe editie is een hoofdstuk toegevoegd over het omgaan met informatiebronnen, met speciale aandacht voor (onbewust) plagiaat. Verder is de bijlage over rapporteren in het Engels uitgebreid en er is extra aandacht voor het overtuigend beargumenteren van keuzes
031 --- informatievaardigheden --- rapporteren --- schriftelijke communicatie --- 844.4 --- S20110220.jpg --- rapportage --- informatie en documentatie --- 007.2 --- Science --- brieven schrijven --- mondelinge communicatie --- Personnel management --- Study methods --- Mass communications --- Communication écrite Schriftelijke communicatie --- Contains audio-visual material --- departement Algemeen 11
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"Je n'ai qu'une passion, qu'une maîtresse, la France. Je couche avec elle." On ne saurait être plus explicite que Napoléon... Pour faire carrière en politique, il faut aimer séduire. L'opinion est une femme à conquérir, sinon à soumettre, et toutes les ruses sont bonnes pour arriver à ses fins: c'est le grand Pompée offrant au peuple des jeux grandioses; c'est Hitler déployant à la tribune sa rhétorique envoûtante et vénéneuse; c'est le jeune Kennedy affichant un sourire télégénique, Giscard d'Estaing dissimulant sa calvitie, Poutine gonflant ses biceps, Berlusconi multipliant les séjours en clinique d'esthétique... La politique a toujours été un art du paraître et ce phénomène s'est accru avec l'avènement du suffrage universel et de la société du spectacle. Alors que tout un chacun, en effet, prétend à son quart d'heure de célébrité, il est impératif de savoir se distinguer, sortir du lot, attirer la sympathie, bref "se vendre " comme un produit de marque. Ce livre est un voyage au pays des séducteurs. On y découvre les stratégies qu'ils déploient pour satisfaire leurs ambitions; on y croise des héros adulés, de César à Jaurès, des dictateurs hypnotiques, des foules versatiles, des magiciens de la com', des as du marketing, et aussi: des bimbos, des "first ladies", des traîtrises, des mensonges, des "petites phrases"... C'est en quelque sorte une autre histoire de la politique, qui nous enseigne qu'il n'y a pas deux façons de faire de la politique, l'une qui serait la bonne et qui consisterait à s'adresser à la raison des électeurs, à dire ce qui est, à leur faire partager des convictions... et l'autre -la "mauvaise"- qui viserait leurs imaginaires, leurs émotions, leurs pulsions irrationnelles. A l'heure où se profile un scrutin présidentiel, ce livre vient à propos nous éclairer sur le fonctionnement de nos sociétés et sur ce rapport si particulier que les électeurs entretiennent avec celui (ou celle) qu'ils choisissent de porter au pouvoir.
Political philosophy. Social philosophy --- Communication in politics --- Political leadership --- Mass media --- Political aspects --- Politique Politiek --- Personnages politiques Politieke figuren --- Marketing --- Politicians --- Consumer goods --- Domestic marketing --- Retail marketing --- Retail trade --- Industrial management --- Aftermarkets --- Selling --- Political communication --- Political science --- History --- Psychology --- Mass media - Political aspects
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Het Handboek Overheidsmanagement verschaft een helder inzicht in de dynamiek die vandaag in overheidsorganisaties heerst. Leiderschap, organisatiecultuur, prestatie- en procesmanagement, De vele facetten waaruit de moderne overheid is opgebouwd, worden stuk voor stuk behandeld en geïllustreerd met recente voorbeelden uit het lokale, Vlaamse of federale bestuur.
Public administration --- Organization theory --- HF 5549.17 Personnel management. Employment management. - Handbooks, manuals, etc. Personnel procedures manuals --- Handbooks --- Personnel Management --- Organization and Administration --- Strategic Planning --- Administration publique --- Gouvernement (science politique) --- #SBIB:35H200 --- 404 Bestuurskunde --- Management public Overheidsmanagement --- Stratégies (management) Strategieën (management) --- Performance Prestatie --- Culture d'organisation Organisatiecultuur --- Personnel dans l'administration Personeel (overheidsdiensten) --- Leadership Leadership --- Communication (administration) Communicatie (overheidsdiensten) --- Qualité Kwaliteitszorg --- Changement Verandering --- Réseaux Netwerken --- e-gouvernement e-government --- 061 INSTITUTIONS --- BPB1511 --- Overheidsadministratie --- Overheidsmanagement: algemene werken --- Belgium --- Management --- Handbooks, manuals, etc. --- PHL-Central Office 13 --- overheidsmanagement --- interne communicatie --- management --- јавна администрација --- viešasis valdymas --- amministrazzjoni pubblika --- offentlig forvaltning --- pubblica amministrazione --- administración pública --- јавна управа --- overheidsadministratie --- public administration --- valsts pārvalde --- veřejná správa --- offentlig förvaltning --- administratë publike --- administrație publică --- javna uprava --- administracja publiczna --- държавна администрация --- öffentliche Verwaltung --- közigazgatás --- administração pública --- štátna správa --- δημόσια διοίκηση --- avalik haldus --- julkinen hallinto --- државна администрација --- valstybės valdymas --- hatóság --- P.A. --- státní správa --- viešasis administravimas --- general government --- Behörde --- riigihaldus --- органи на јавната администрација --- kormányhivatalok --- orgány státní správy --- државна управа --- qeveri e përgjithshme --- riiklikud haldusorganid --- riarachán poiblí
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This book offers a comprehensive analysis of the European Union as an International Actor and of its foreign policy of ‘effective multilateralism’ in both theory and practice. The core argument is that the EU has fostered integrative links - not only between states, but more recently also among international organisations. The study highlights the successes and critically examines the weaknesses of the EU’s effective multilateralism with NATO and the United Nations and offers concrete proposals for strengthening the EU as an inter-organisational security actor and Integrative Power in the short- and long-term.
Organisation internationale --- Union européenne Europese Unie --- Organisations internationales Internationale organisaties --- economische integratie --- intégration économique --- 327.39 EUEuropese Unie: externe relaties, buitenlands- en defensiebeleid (ook WEU) --- #SBIB:327.7H233 --- 822.5 Europese Unie --- union europeenne --- politique --- 327.39 EU --- 327.39 EU Integratie. Internationale politieke integratie. Samensluitingsbewegingen--EU --- Integratie. Internationale politieke integratie. Samensluitingsbewegingen--EU --- Europese Unie: externe relaties, buitenlands- en defensiebeleid (ook WEU) --- europese unie --- politiek --- Union européenne --- Pays de l'Union européenne --- Relations extérieures --- International organization --- International relations --- Coexistence --- Foreign affairs --- Foreign policy --- Foreign relations --- Global governance --- Interdependence of nations --- International affairs --- Peaceful coexistence --- World order --- National security --- Sovereignty --- World politics --- Federation, International --- International administration --- International federation --- Organization, International --- World federation --- World government --- World organization --- Congresses and conventions --- Peace --- Political science --- International agencies --- International cooperation --- Security, International --- European Union. --- E.U. --- European Union countries --- Foreign relations. --- Europe Europa --- International relations. Foreign policy --- European Union --- International organization. --- International relations. --- Relations internationales --- Pays de l'Union européenne --- Relations extérieures --- Internationale politiek. Buitenlandse politiek --- Europese Unie --- Relations extérieures. --- Union européenne
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